YOUR HOLIDAY PRICE
Travel & Stay Options & Prices
Holiday prices are influenced by a variety of factors particularly depending on the type of travel option you book. It is not possible to show the supplements and fares for all our different travel arrangements due to the range of options available. We can usually offer you a choice of travel options and dates/times of travel. You will also find our transport providers may offer a choice of seat classes or upgrade options – your travel agent will be able to confirm the current prices.
Our brochure includes a wide choice of different travel options. Please carefully refer to the descriptions and pricing information on each accommodation, tour or flight page for details of what the price includes or excludes. Some additional information about our holiday prices is shown below.
The prices we show for scheduled flights are based upon the lowest fare available. The airlines will limit the number of seats available at these prices by flight and date of travel. If the price shown in the brochure is not available when you book, we will offer you the next best seat price. The price includes current taxes (such as air passenger duty), aircraft insurance, security, fuel and other associated costs known at the time of booking. Our prices are affected by changes in these costs (see section ‘Extra Charges – before booking’).
Air Passenger Duty, UK airport taxes and security charges
All our flight prices include current government APD. Destinations will be categorised into four geographical bands based on distance from London. Each band will have two rates, one for standard class of travel and one for other classes of travel. The rates are subject to change and are published on the HM Revenue & Customs website – visit www.hmrc.gov.uk. Our prices may go up or down if APD rates change after publication of this brochure.
Departure Airport Taxes
Where applicable, all overseas taxes have been included in your holiday price. The only overseas taxes we have not included are those that must be paid in the respective countries and cannot be collected prior to your UK departure. This will include tourism enhancement fees or some passenger service taxes.
Scheduled airlines usually include a minimum of 15kgs hold luggage allowance (excluding infants). Depending on the Airline, additional luggage allowance may be available at a supplement at the time of booking. Allowances do vary between Airlines so please check the latest information at the time of booking.
If you book a flight with a Low Cost Carrier, if we are made aware that the airline intends to apply a charge in advance for ‘hold’ baggage, prices will automatically include one piece of hold baggage per passenger which must be checked in at the airport. The minimum allowance is 15kgs, however, please refer to the amount stated on your ticket as allowances can vary. Please note that excess baggage charges will apply if you exceed the stated amount on your ticket. Where airlines introduce charges for ‘hold baggage’ after you have booked your ticket, if there is time and where possible, we will let you know before travel.
ATOL Protection Contribution (APC)
When you book a flight inclusive package the price of your holiday includes the amount of currently £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA who provides financial protection for your holiday in the unlikely event of our failure. The amount is payable on the booking of your holiday and is nonrefundable in the event you cancel your booking. The amount you have paid will be shown on your confirmation invoice.
Airline Failure Protection
A charge made by us on all our holidays that include a flight so that in the event the Airline on which you are due to travel ceases to trade, we are able to arrange alternative flights (if available) or issue you with a refund, as appropriate.
Accommodation Supplements & Restrictions
Hotel prices are shown per person (based on 2 people sharing) in a standard twin or double room for the number of nights as stated in the accommodation description. The lowest available rates are displayed but please allow for supplements depending on the dates you stay. Prices will vary depending on, for example, peak periods, weekend/midweek stays, local holidays, special events and the room type you select. Hoteliers may also require a minimum length of stay at certain times of the year. Please ask your travel agent for prices and any minimum stay restrictions applying on the day you book. We reserve the right to change prices. Prices can go up or down.
Between your destination airport and accommodation in resort is included unless stated otherwise. This is usually in the form of a mini bus or coach transfer.
Rail Journeys, Self Drives and Cruises
Where applicable, prices for these travel options do not include return flights unless stated. This allows you to combine a rail journey, cruise or self drive arrangements with other components and flights to best suit your travel needs. For details of what is included in these arrangements, please refer to the descriptions in the brochure.
BOOKING & PAYMENT FEES
Late booking fee
A charge will apply for all bookings made within 14 days of departure. We will make arrangements for you to collect your tickets from our airport representative on arrival, or in some cases may be able to post your documentation to you, at your request. The charge will be a minimum of £15 per person but if special delivery is required the cost may be more.
Credit card charges
Prices advertised in this brochure apply to payment by cash or debit card. A charge will apply to payment by credit card – please ask for details.
You MUST be insured when you travel abroad with us. Please see our booking conditions.
TIPS FOR FAMILIES
• In many cities in the USA, people under 21 years of age must be accompanied by an adult. Please ask for details when you book.
• A hotel’s definition of a ‘child’ can and does vary; please ask the Reservations team for details.
• Certain hotels, resorts, tours and excursions may not be suitable for children or infants. You should read the brochure description carefully to make sure that they meet your needs, Our staff will also be able to advise you if you are still unsure.
TRAVELLING WITH CHILDREN
Thomas Cook Tours are unsuitable for children under the age of 12 years.
Where we make discounts available on our holiday prices, these may vary on a daily basis and are subject to change without notice. We also reserve the right to withdraw discounts completely. For the latest discounts please consult your travel agent.
If you would like to add an extension to one of our Thomas Cook Tours, we will be pleased to arrange it for you. We will charge £25 for each person to cover the extra work involved in booking separate documents. There may also be extra costs, including accommodation costs, air fare supplements and transfer costs which are available on request. Please note that extensions are not escorted and porterage is not included.
EXTRA CHARGES – BEFORE BOOKING
Please note our prices include an amount to cover our current fuel charges known at the time our brochure is produced. You should be aware that these charges and costs may change between date of publication of this brochure and the time of travel. We reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur. Furthermore, although we have included in our prices an extra charge to cover aviation, security, aircraft insurance and other associated costs, you should be aware that these charges and costs may change between the date of publication of this brochure and the time of travel. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. All prices in this brochure are guide prices. We reserve the right to change prices, either up or down, and to introduce supplements. Please check carefully the total costing, including any additional charges, with us or your agent before you book.
We reserve the right to surcharge – please refer to the Booking Conditions for details.
On occasions, we may make special offers on holidays at properties which are featured in this brochure. These special offers may for example be made in a series of one-off or promotional publications. The special offer packages may not be identical to the packages featured in this brochure. For example, the special offer package may not include in-flight meal, airport-resort transfers or children’s club activities. The deposits for special offer holidays will also be higher than stated in this brochure. For further details please contact your travel agent or us and also refer to terms and conditions that are contained in all special offer literature that is produced.
Frequent Flyer Schemes
Not all airline tickets sold by Thomas Cook Tours are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) with your booking.
ADDED VALUE HOLIDAY EXTRAS
Most of our special offers are dependent on certain conditions being fulfilled. These are detailed against each offer, but please ask if you are unsure. Some offers must be booked at the time you make your reservation. Others are subject to availability on your arrival at the hotel but must be requested when you book the holiday. Unless otherwise stated, offers are only valid at certain times of the year and generally apply to completed stays within the date banding, but this may vary according to the individual hotel. All offers are subject to availability and can be withdrawn or changed at any time without notice. Please note that some of the offers cannot be combined. To gain the best from the special offers featured, please read the conditions carefully or ask your travel agent at the time of booking.
At some properties you can opt to pre-book a taxi to take you from the airport to your accommodation. This is priced for a return journey, per taxi (usually standard saloon size car) for a maximum of 4 people per taxi.
HONEYMOONS, ANNIVERSARIES & BIRTHDAYS
Many hotels offer honeymooners and guests celebrating anniversaries and birthdays special treats such as fruit, wine, flowers, candle-lit dinners, or free room upgrades (see also ‘room upgrades’ below). Where available, please note that the hotel may ask you to produce a marriage certificate in order to benefit from the honeymoon/anniversary offers.
COMPLIMENTARY ROOM UPGRADES
Where applicable and unless otherwise stated, offers of room upgrades shown in the brochure will be determined by availability when you travel and your room will be allocated on arrival at the accommodation. If your room is upgraded, please note that this will not necessarily be to the next highest category featured in our brochure as we do not sell all room types at all hotels.
BEFORE YOU GO
The Foreign and Commonwealth Travel Advice Unit issues and frequently updates advice for those travelling outside the UK. The advice includes general warnings and specific information for the benefit of travellers. Ask your travel agent for details of any current advice for the country or countries which you plan to visit when you book your holiday. You are also advised to check this information before you go by accessing the latest Travel Advice on www.fco.gov.uk, alternatively email: firstname.lastname@example.org or telephone the Foreign Office Travel Advice Unit on 0845 850 2829.
Sun: Make sure you take enough sun lotion with you – it can be hard to find locally – use it, and go easy on the sunbathing, particularly in the first few days. Watch out for signs of burning, heat exhaustion or sunstroke (reddening skin, sleepiness, dizziness, headaches) and make sure you drink lots of (non-alcoholic) fluids to avoid dehydration. Visit the NHS Travel Health website for useful information: www.nhs.uk/Livewell/TravelHealth
Weather & Natural Disasters: Destinations featured in this brochure may be affected by weather patterns such as tropical storms, monsoons, hurricanes, cyclones, typhoons, flooding and also seismic activity causing earthquakes and tidal waves. An example of which is the ‘hurricane ‘season, which affects the Atlantic, Caribbean Sea and Gulf of Mexico and is generally considered to be between June and November. As weather advice can frequently change, we recommend you check the latest FCO Travel Advice for your destination. Visit www.fco.gov.uk/travel. When a storm or natural disaster occurs, travel and accommodation arrangements may be significantly disrupted. It is extremely difficult to predict with accuracy the actual path, duration or effect severe weather patterns and seismic activity may have and the effects of actual or threatened bad weather and natural disasters are beyond our control (please refer to our booking conditions, section ‘Circumstances Beyond Our Control’ for details of our responsibility to you in these circumstances).If a storm or natural disaster is forecast to affect one of our destinations, we work with local and international authorities, our Health and Safety / resort teams and local agents to try to minimise disruption and keep you well informed. It may be that an evacuation of your resort, or a delay or cancellation of your flight to or from the resort may be necessary. In the event of changes to your holiday due to actual or threatened bad weather, we are not able to offer any compensation.
Climate Information: where applicable if general climate information is included in this brochure this is usually based on information from the Met Office for a major city or airport in the area, but this can be some distance from specific cities and resorts we feature. The information is subject to change and you should monitor the latest local and International weather updates issued by the Met Office. Visit: www.metoffice.gov.uk
The Monsoon: Hits Goa around June and stays till September. Customers travelling to Sri Lanka on our pre-bookable tours should note that from the hill country north, the north east monsoons can give rain for a few hours each day – and possibly in the evenings – from November through to February.
Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org, your GP or a specialist clinic. Please note you are strongly advised against scuba diving for 24 hours before travelling by air. Whilst many Western European and North American destinations currently have no compulsory inoculation requirements, advice about destinations can change. Customers travelling to worldwide destinations are recommended to seek advice from the sources mentioned above and, where recommended, obtain vaccinations or tablets for protection against, for example: Malaria, Hepatitis A, Polio, Typhoid and Dengue Fever. In some cases, treatments for Malaria should begin well in advance of travel. Biting insects (including mosquitoes) are common in many countries, and they can spread disease. Insect repellents, especially those containing DEET, can be useful in helping to prevent bites. You can also reduce the risk of bites by wearing clothes that cover your skin, including your arms and legs, especially during the evening and at night.
PASSENGERS TRAVELLING WITH REDUCED MOBILITY OR DISABILITY
Overseas Accommodation and Overseas Transport Arrangements
The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users. It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you.
At the Airport and Onboard Your Flight
If you have a disability, reduced mobility or special need that you require assistance with, either at the airport or onboard the aircraft please let us know as soon as possible. We would like to know if you have a pre-existing medical condition or recent injury, so that we can answer any questions and ensure there are no concerns about your fitness to fly. Please speak to your travel agent or call the Special Assistance Team and we will pass details onto the relevant airline and airport. If you do not request this in advance the airlines and airports cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility and the number of wheelchairs the airline is able to assist on the day with no pre-notification. We recommend you contact us at the earliest opportunity, we need information regarding your need for assistance no later than 48 hours before departure, so we can inform the responsible Managing Body at the airport(s) and your airline. If your booking is made later, the airport/airline will make all reasonable efforts to provide the service required but cannot guarantee that this can be done successfully. Please let us know if you need any assistance at the airport or onboard the flight, such as, if you use a wheelchair, if you are visually impaired or require use of oxygen. Also, please note that if you are not self-reliant (capable of taking care of all your physical needs independently in-flight), a care must travel with any passenger who does not meet the DFT (Department for Transport) code of practice definition of self-reliance. The carer must purchase a ticket at the same time.
Contacting the Special Assistance team
You can find more information about travelling with a disability or reduced mobility on the website: thomascooksignature.com. For customers who require support or advice prior to booking, please contact the Special Assistance Team who will contact our suppliers for further information. Simply call the Special Assistance Team on 0800 916 0658. (This is a dedicated number for special assistance enquiries and we are unable to transfer calls to other departments).
PASSPORTS & VISAS CHECKLIST
• British Citizen’s holding a 10-year UK passport (5 years for children), issued in the UK should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months).
• Non-British Citizen passport holders or British Citizens holding a UK Passport issued abroad or holders of British Subject Passports should contact the appropriate consulate or embassy for advice.
• Passport and visa regulations can change – check with your travel advisor or the relevant embassy well in advance of travel.
• Apply early: If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity.
• If a visa is required, don’t leave until the last minute – allow plenty of time.
• You may not be able to travel and insurance may be invalid if the names on your passport and travel documents don’t match. If any member of your party changes their name, we must be notified immediately so that we can change booking documentation.
• All passengers must ensure they have valid, acceptable passports, any required visa, any other documentation for both the final destination and any stop-off points en-route.
• Ensure advanced passenger information is submitted in advance of travel if required to do so.
• Failure to hold correct documentation or submitting incorrect details with advanced passenger information or visa applications may result in refusal of carriage or entry to a country. Neither we, nor the airline will accept liability if this happens.
• You may be liable to pay fines, surcharges, other financial penalty, costs (including the cost of an immediate return flight) and any other sums of any description, which are incurred or imposed by the airline or incurred by us.
HOW TO CONTACT THE PASSPORT SERVICE
General passport enquiries should be directed to the Identity and Passport Service. Visit: www.direct.gov.uk/passports or telephone: 0300 222 0000.
HOW TO FIND OUT ABOUT VISA REQUIREMENTS
The Foreign and Commonwealth Travel Advice Unit provides information about visa requirements and also provides contact details for relevant Embassy’s. Visit: www.fco.gov.uk, alternatively e-mail email@example.com, telephone the Foreign Office Travel Advice Unit on 0845 850 2829 or ask your Travel Advisor.
Please check our our table of Visa Requirements here.
ADVANCED PASSENGER INFORMATION
Under the UK Government ‘e-Borders’ scheme, Tour Operators and Airlines are required to collect biographical information contained in the section of your passport that can be read by machine (such as name, passport number). We refer to this as your advance passenger information and will pass this onto the e-Borders programme both prior to your departure from a UK Airport to all overseas destinations and on any journey to the UK. We are legally required to collect your advance passenger information – for details visit the UK Border Agency website: www.ukba.homeoffice.gov.uk. You must provide this information at least 25 hours before you travel. Failure to provide the required data may result in carriage being denied.
USA – ENTRY REQUIREMENTS CHECKLIST FOR ALL TRAVELLERS
USA – Passports
British passport holders travelling to the USA (or via the USA) are required to have either individual machine-readable passports or biometric passports. (If you need to check your passport, or if you hold a non-UK Passport, we recommend you contact the UK Passport Office or your Embassy).
USA – Visa Waiver Programme (VWP)
You may be able to qualify for travel (of up to 90 days) without a visa, under the Visa Waiver Programme (VWP), provided no one in your party has ever been arrested (even if not convicted), or if suffering from a serious communicable disease (visit: www.usembassy.org.uk for details of all restrictions).
USA –Advanced Passenger Information
We are required to transmit details of the full address of your destination accommodation and country of residence and your passport details to the U.S authorities prior to the departure of flights. You must provide the required security information when requested by us or your travel agent. It is important the information collected by Tour Operators and Airlines as part of US Advanced Passenger Information is the same as the information you have submitted under ESTA as any differences may delay or prevent your entry to the USA.
USA – Travel Authorisation (ESTA)
US Customs & Border Control have introduced an Electronic System for Travel Authorisation (ESTA). The system is web based only and requires all passengers (including infants) travelling via or to the USA to apply for authority to travel a minimum of 72 hours prior to travel. You may be denied boarding or refused entry to the US if you have not registered and obtained authorisation. To apply visit the official website: https://esta.cbp.dhs.gov. A charge of $14 per person (subject to change) will apply. For additional information on travel to the US visit http://www.usembassy.org.uk/
CANADA ENTRY REQUIREMENTS
Visas are not required for stays in Canada of up to 6 months with a British Passport.
IMPORTANT INFORMATION FOR ALL PASSENGERS TRAVELLING TO CUBA
All passengers travelling to Cuba will require travel insurance with medical cover. Thomas Cook travel insurance will be sufficient however if you have arranged your own insurance please ensure that it is sufficient for entry into Cuba by contacting your relevant insurance company. Please carry your insurance policy in your hand luggage and not your checked-in luggage, as random checks will be made on arrival into Cuba. Please also note that any insurance that is underwritten by insurance companies of the United States of America will not be valid in Cuba.
TRAVELLING WITH CHILDREN
Single parents or other adults travelling alone with children should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country. For further information on exactly what will be required at immigration please check the FCO website or contact the relevant Embassy of the country you are travelling with.
CURRENCY & MONEY
We recommend the purchase of a Cash Passport for the bulk of your holiday money, with a small amount of local currency for initial sundry items. Major credit cards are also widely accepted in all the destinations in this brochure. In some cases local currencies may have to be purchased after arrival or there may be restrictions on the amount you are permitted to buy in advance. We suggest you contact your Travel Agent for details. Cuba important note: The convertible Peso (CUC) is the only recognised currency in Cuba. This is a closed currency and cannot be taken in or out of Cuba. It is recommended to take cash or travelers cheques in UK Sterling (Euros accepted) which can be exchanged in Cuba for the convertible Peso. Please note that Scottish bank notes are not accepted. Customers are advised not to take US Dollars as a 10% surcharge will apply to conversion. Credit cards, debit cards and travellers cheques that have been issued in the US or by a bank affiliated to the US in any way for example, MBNA, Capital One, Switch etc are not accepted. Thomas Cool Credit Cards are generally accepted in Cuba. Guests are advised to check wit their bank before travelling. All credit card transactions are subject to two charges; a 3% charge for use of a credit card and another 8% charge for converting the price from CUC to US$.
DUTY FREE TOBACCO ALLOWANCE
There is no longer a duty free tobacco allowance for tobacco products taken into Sri Lanka for personal use. Passengers will be charged approximately 6000 rupees per car.
CHARTER & SCHEDULED FLIGHTS
Charter flights are regular but generally not daily flights and are organised by tour operators, whereas Scheduled flights are based on predetermined schedules set by airlines. Charter flights usually operate directly from the departure location to the destination without any intermediate stops so can be the quickest and cheapest way to reach your destination, usually these flights don’t operate on a previously fixed schedule. A scheduled flight may have intermediate stops or require connecting flights and some scheduled airlines work in partnership with other airlines to give more choice and better onward connections. Whilst the flight information included in brochures is as accurate as possible at the time the brochure is printed, tour operators and airlines do regularly review flight arrangements to ensure flights serve customers in the best possible way. This occasionally does cause disruption and changes to flight times – where significant, these changes will be advised to you before you travel.
Flight timings shown in this brochure are based on the 24 hour clock system. These timings, however, are provisional only and will be submitted for approval by the UK and overseas scheduling committees, and are therefore given for guidance only and are subject to alteration and confirmation. The reservation system will show the latest timings for your flight.
Flight Routing: a direct flight may touch down en-route for re-fuelling, or to pick up and/or drop off passengers. In these instances you are not normally required to disembark and the flight is still considered to be a direct flight. A non-direct flight may require a change of aircraft en-route while a non-stop flight will take you directly to your final destination airport without stopping.
As well as our large choice of scheduled carriers, we also offer some “low cost” carriers (often referred to as ‘no frills airlines’). This allows us to make the best of all routes and prices available. When booking low cost carriers please be aware that these do not necessarily include meal services or higher cabin classes, even on long haul journeys. Please ensure (where applicable) you print your boarding pass prior to arriving at the airport. Failure to do so could result in extra charges being applied.
AIRLINE (OPERATING CARRIER) INFORMATION
In accordance with EU Regulations we are required to advise you of the operating carrier(s) (or, if the operating carrier(s) is not known, the likely carrier(s) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the operating carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the airline, flight timings and/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying our normal charges except where specified in our conditions.
Carriage of unaccompanied minors (under 16 years): Many airlines will refuse carriage of an unaccompanied minor. Please ask your travel agent or contact your airline directly for rules on carriage of unaccompanied minors.
LONG HAUL FLIGHTS
Time differences from the UK to the Tropics mean that your flight will arrive up to 5 or 6 hours further ahead for flights to the East and up to 5 or 6 hours behind for flights to the West. Also, flights to the West often arrive back in the UK, the day after they depart. For example: a flight departing from Cancun on a Sunday afternoon, arrives in the UK on the Monday morning. Please bear this in mind when looking at flight times on the flight pages. Any long haul flight is a tiring experience, although there are steps you can take to make your journey more pleasant, such as drinking plenty of water and wearing comfortable clothes. For heightened in-flight comfort, you could take a Premium Cabin upgrade, which are available on certain flights, please refer to the flight pages for full details. Carriage of infants (0-24months): The minimum age Airlines allow carriage of infants does vary between airlines, please ask your travel agent or contact the airline direct for information. Children aged 2 or over on the RETURN flight must pay the appropriate child price of the holiday.
AT THE AIRPORT
If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. If you fail to check in at all for your flight from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use your return flight to the UK. No refund can be made for any unused arrangements. When you arrive at the check-in desk for your flight, you will be asked for your ticket, passport and baggage. If travelling in a group, please make sure all members of your party are at the desk. Once you have checked in, you can move through to the departure lounge where you will find further information, including your departure gate number. Important Notice: You must check-in at least 1 hour prior to departure, failure to do so could result in you being denied travel. Remember no calls will be made for your flight so please make sure that you are at the departure gate no later than 45 minutes before your departure time. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense. Airline regulations permit the in-flight consumption of alcohol purchased from the on-board bar service only.
Security Please keep your luggage with you at all times. Never carry packages or presents for anyone else. Unattended luggage will be removed and destroyed.
Emergency Exit seats: For safety reasons we are unable to allocate seats on emergency exit rows, to either disabled passengers or children.
Baggage delays: Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if the recommended insurance is taken, you are covered for emergency purchases.
Sporting Equipment: Most airlines can accept most types of sports equipment – charges apply. All such items will travel on a weight and space permitting basis only. You should also have insurance for these items.
Carriage of Sports Equipment: Airlines may charge for the carriage of sports equipment (this includes and is not limited to golf clubs, scuba diving equipment, surfboards, windsurfs and bikes). This equipment is not included as part of your baggage allowance. Charges by other airlines may also apply for the carriage of sporting equipment, this may be payable either at the time of booking, or at the airport prior to departure. If you are planning to take sports equipment, please ask your travel agent to contact the relevant airline at the time of booking, and they will be able to provide details of prices. Your Travel Agent must also give details of your request to take the sporting equipment on the ‘Special Request’ page of the reservation system. If sports equipment is not pre booked, excess baggage charges will apply. Sports equipment must usually be packed separately from other baggage, as these may need to be checked at check-in. We recommend that all your sporting equipment be insured separately, since more valuable or fragile items may not be covered by your insurance.
In Resort Transfers/Car Hire: If you are taking sports equipment we recommend you pre-book car hire as carriage of sports equipment on transfer coaches are subject to space and extra charges may apply. Although public transport/taxis will probably be available from all of our recommended accommodation, arrangement may be costly and/or time consuming.
Golf Only: We advise that many courses require official proof of handicap.
Hand Baggage: Airlines will usually permit 1 item of carry-on baggage, weight and size restrictions will apply, please check at the time of booking and refer to your flight tickets for details. The check-in agent at the airport will ask you to show your hand baggage. For information on hand baggage security restrictions, please contact your airline directly. You can also check the latest Department For Transport advice at here.
Hold Baggage: Your hold baggage must not exceed the stated allowance on your ticket. A charge will be made if the stated allowance is exceeded. Baggage allowances range from 15kg up to 25kg. Individual items of luggage must not exceed 30kg for lifting purposes.
Medical Equipment: If you are carrying medical/mobility equipment, you must ensure that you have adequate insurance to cover the items for possible loss or damage.
Valuables: Please remember to pack any valuables including money, credit cards, jewellery, keys and camera equipment in your hand luggage and not in your suitcase.
Entry to Cuba: Please note, certain electronic items (including DVD’s, PlayStations) are prohibited from being taken into Cuba and may be confiscated and not returned if found in your possession or baggage. Please refer to information contained with your flight tickets for further details of items affected or check the latest restrictions with the Cuban Embassy.
IN FLIGHT SAFETY
Safety: the safety and welfare of passengers is of paramount importance. While we wish to create a genuine holiday mood, we will deny boarding or impose additional conditions of carriage on any passenger who:
• is intoxicated and or disruptive.
• found to be smoking on board our aircraft.
• makes an inappropriate remark. Inappropriate remarks are considered as any comment or statement made by a person, which indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person’s intent or reason for making the comment or statement. Although we want you to start and end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. We will deny boarding to any passenger who appears to be intoxicated or whose behaviour we consider to be disruptive. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense. We realise that some larger passengers, due to their size, often find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us or your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer, a wider seat in an upgraded class (where applicable).We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, please contact us or your travel agent.
Pregnancy: Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.
Fitness to fly: You may need permission to fly from your GP if you suffer from certain medical conditions, which may mean you also require assistance from the airline.
Smoking: please note that whatever airline you fly with, all UK airlines have a strict no-smoking policy throughout the aircraft.
YOUR JOURNEY – CARE IN THE AIR
We want to ensure your flight is as enjoyable and comfortable as possible. The NHS has produced a ‘Travel Health’ guide to air travel which can be found on their website at www.nhs.uk. This provides guidance on flying with different medical conditions. You will find helpful advice on how to prepare for the cabin air pressure and preventing dehydration. Here you will also find advice about Deep Vein Thrombosis (DVT), including measures that can be taken to prevent blood clots, such as wearing loose, baggy clothing and elastic compression stockings during your flight, also drinking plenty of water and doing simple exercises regularly from your seat.
Seat Pitch: we advise that the distance between the back support cushion of your flight seat and the back of the seat or other fixed structure in front of your seat will not be less than the minimum stated in the UK Civil Aviation Authority’s Airworthiness Notice No.64, issue 2 of the 29th October 2001 (26 inches).
Accommodation can, at times, have a lively atmosphere, and facilities and entertainment may vary according to the mix and ages of guests in residence.
OFFICIAL RATINGS AND OUR RATINGS
Ratings systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards; so don’t assume that a 3- star hotel in one country is equivalent to a 3-star hotel in another. Our universal ratings system is based on the views taken from Customer Satisfaction Questionnaires and of senior managers in both the UK and overseas (at the time of publication).
All our tours are, by their very nature, complex and include services from many different airlines, hotels and ground transportation companies. Due to the demand for these services, it is not always possible to guarantee particular airlines, flights, aircraft, ferries, trains and/or the hotels featured on a particular itinerary or departure date. It is with this in mind that we reserve the right to change any of the listed services and, if necessary, even modify the itinerary itself without prior notice. Where any alteration significantly changes your tour itinerary or tour dates, we will always make every effort to give as much advance notification as possible. Changes to tours may also be necessary once the tour has commenced, changes may include the sequence of visits being altered according to local conditions.
GLOSSARY OF TERMS
The term ‘hotel’ is used to describe various types of accommodation and does not necessarily distinguish between local classifications such as ‘aparthotel’, ‘holiday village’, ‘holiday complex’, ‘hostel’, ‘pension’, ‘estalagem’, etc. Extra bed for child: in all cases these are only suitable for children aged 12 and under.
Accommodation & Room types
When we mention room types in our brochure, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use and they do not have standard definitions. We do not always sell all room types at all hotels. When you make a booking we will pass on the details of the room type you have selected to the hotelier, but it may not always be possible for them to provide a room type/configuration exactly as booked. The following sections provide some additional information on accommodation and room types.
USA – Please note for accommodation in some parts of the USA, especially Las Vegas, there must be at least one person aged 21 years old or above travelling on the booking and present when checking in. Please check requirements before booking.
Hotels and Hotel Rooms
Hotel/Motel chains: sometimes hotels change the name of the chain through which they are marketed (e.g. Howard Johnson). If such a change occurs at your hotel you will only be advised if we believe it involves a significant change in facilities or standards.
In all types of accommodation described below, If there are less than the maximum number of persons in your own party, the room type may contain less than the maximum number of beds indicated.
• Smoking – in Canada, hotels are non-smoking which usually includes rooms and balconies.
• Twin and Double Rooms – a ‘Twin’ is a room with two single beds and a ‘Double’ is a room with a double bed. A double bed may be two single beds with double bedding.
• Single Rooms – a ‘Single’ or ‘Twin for sole use’ is a room with one or two single beds.
• Rooms sleeping up to 4 people – some hotels have rooms that sleep up to 4 people. Room layout may consist of up to 4 separate beds or a combination of double, twin, camp beds, sofa beds or rollaway beds. In some hotels 3rd and 4th beds may be only suitable for a child, but in other hotels there may be a reduction available if 4 adults share the room (see price panel for details). Rooms for up to 4 persons may not be any larger than standard twin or double rooms so space is likely to be limited and the room may be cramped. Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination, please ask for details when you book. In most cases extra beds for children are only suitable for children aged 12 and under.
Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with.
• Suites/Junior Suites/Villa – Suites and Junior Suites usually contain a lounge/living area. A Suite is likely to contain a separate sleeping area whereas a Junior Suite sleeping area may not be completely separate. Room layouts can vary by destination. Our descriptions of Suites/Junior Suites and Villas usually state the number of persons who can occupy the room type (e.g. 2-4 persons). Children paying less than the full cost do not count towards occupancy of the suites/junior suites or villas.
• Studios – a Studio is one living-come-sleeping accommodation, usually with divan/sofa beds, basic kitchen facilities (usually two cooking rings and a fridge) and a shower room.
• Apartments – an apartment is a self-contained flat with one or more bedrooms with twin/double beds, basic kitchen facilities (usually two cooking rings and a fridge) and shower room. One bedroom apartments usually have a separate sleeping area. Apartment descriptions indicate the number of adults who can occupy an apartment (e.g. 2-4 persons). This will not always mean that at the time of your stay the apartment will contain the maximum number of beds, if there are less than the maximum number of persons in your own party. Beds in the living area may be of the folding type or sofa beds.
• Views: If you would like a specific view, please be aware that rooms described as having a pool or sea view may not have a full pool or full sea view because of plants or buildings blocking the view.
At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is ‘free’ in our accommodation descriptions, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others.
•Property owners may charge guests to use sun loungers / parasols around swimming pools and on private beaches.
•Daily car parking charge at some hotels/apartments.
•Local taxes payable on check-out.
•Entertainment and activities away from your accommodation.
•Highchairs, cots, hotel run Children’s Club and meals for infants.
•Meals and beverages from restaurants and bars at your accommodation.
•Safety deposit facilities, room service, minibar, TV/satellite TV, telephone calls, air-conditioning and sea views.
•Facilities and equipment such as pool towels, spas, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment.
In some cases on arrival at self catering accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss. When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit. In some countries it is essential to carry a credit card for this purpose.
If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles and they do not reduce the rates if they are occupied by a single person. The costs to the hotel of providing the room-heating, lighting, cleaning etc. are the same regardless of how many people occupy that room. Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms. While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room. The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel, we do not mark up these supplements.
Half Board generally includes American, continental or buffet breakfast and table d’hôte (a set menu with a limited number of dishes) or buffet dinner. Some hotels restrict the restaurants you are entitled to dine in when staying on a half board basis and the menu is often limited. The exact condition relevant to your hotel will be detailed on your invoice.
Providing meals from a self-service buffet is popular in hotels. We include the most up-to-date information we have about meal service in our accommodation descriptions, but occasionally arrangements will change. Breakfast will be of the ‘continental’ type unless stated otherwise. In certain properties, extended or ‘English’ type breakfasts are available and may be at an extra charge. Many properties are not necessarily used to catering for special diets and therefore if you have particular or specific requirements, you may find that the choice is limited. As a matter of courtesy to fellow guests, property owners may require diners to wear long trousers whilst dining in their restaurants. If this is a concern then please telephone to check for your individual property’s details. Wherever more than one restaurant is advertised, meals for bed and breakfast, half board, full board and All-Inclusive guests will be taken at the main restaurant (usually buffet-style), unless otherwise stated. Where meals can be taken at alternative restaurants, a reservation is usually required. Hotels may apply child age restrictions for à la carte restaurants.
Cuba food and drink: imports to Cuba are often restricted, therefore most food and drink has to be produced locally, which can affect the dishes available during your stay.
Some properties have individual air conditioners located in either the bedroom or the living area, allowing you to adjust the atmosphere to your own liking. In some descriptions we have indicated that there is centrally-controlled air conditioning. This means it is operated at the discretion of the management, both in bedrooms and public areas.
In such cases air conditioning may be restricted to particular times of the day and to the hottest months of the summer. It may be that only cool air is provided, not necessarily warm air as well. There may be a local charge for air conditioning in some rooms.
Certain accommodation featured in this brochure is operational all year round. From time to time it will be necessary for certain facilities to be withdrawn for general maintenance purposes. Water and electricity supplies may be interrupted whilst this essential maintenance is undertaken.
Access to the internet may be through terminals in the reception area, a dedicated room/internet café or available more widely through hotels using wireless networks. In all cases we cannot guarantee an uninterrupted service, connection may be restricted at certain times of the day and technical issues may cause temporary withdrawal of internet facilities. Also, we cannot guarantee the internet speed will be the same as you experience in the UK. Access to the internet is subject to local charges.
We do not have exclusive use of all properties featured in this brochure. It is possible, therefore, that there may be guests from other countries and of mixed age groups at your accommodation. Many hotels we feature do operate corporate conference facilities and there may be occasions where business meetings are taking place during your stay.
As many hotels we feature have satellite TV shown in rooms, we recommend that you use the same care and supervision with children watching TV, as you would at home. Some channels may be of an adult nature. There may also be limited numbers of English-speaking channels.
Please note that in each accommodation description we state the maximum number of occupants a room or apartment can accommodate; this number can include ONE infant unless otherwise stated. If you need to book more than one infant into a room, please contact us before booking, as enquiries will need to be made with the hotel/apartment manager. For any bookings made which exceed this stated maximum and for which we are advised cannot be accommodated, we reserve the right to pass on the cost of any additional/different rooms/apartments required to accommodate the booking. There may be a charge locally for infants for use of services or facilities in the accommodation. Please let us know when you book if you need a cot. You may have to pay a charge locally for this and any other special services or facilities you require. When you arrive, you should check that the cot is satisfactory. If not, you must let your representative or hotel know immediately.
WATERSPORTS & SPORTING ACTIVITIES
We refer to a number of watersports and other sporting activities within the brochure, most of these are neither owned nor operated by Thomas Cook and we cannot guarantee that they are maintained or operated with the customer’s safety in mind. We would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday and would recommend that you only use companies who demonstrate good safety practices. You should ensure watersports and other similar sporting activities you wish to take part in are covered by your own holiday insurance. Some activities/watersports may be considered to be hazardous pursuits by some insurance companies.
SAFETY AND HYGIENE
Your health and safety is of paramount concern to us, especially if children are involved. It is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday.
Swimming pools and water features: some of our hotels and apartments welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sunloungers may become limited. Please make use of the pool shower facilities before swimming – this helps to prevent any potential infections and helps to keep the pool clean. Every pool is different and most hotels/apartments do not employ life guards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken.
Overseas Safety Standards: Regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff.
Children: Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings.
Stomach Upsets: It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun.
Out and About: Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety.
OUR SERVICE AND ASSISTANCE ABROAD
Please note that we do not have our own representatives in all of our destinations, so you may not be met on arrival. For holidays which include the services of our representatives they make regular visits to our hotels and apartments. Our representatives are also trained to know when they are not wanted – so if you want to do your own thing while you’re on holiday they’ll be perfectly happy to leave you alone. If you don’t have the services of our representative, depending on the arrangements you book with us, our locally appointed agent, tour manager or our suppliers (such as accommodation or transport providers) will be contactable – you will be provided appropriate contact details for them before you go. You can rest assured in the knowledge that whatever arrangements you book, our 24 hour UK Duty Office staff are quickly and easily contactable if you need any help, advice or assistance whilst abroad. If you have a complaint we will need to know about it and our local Agent, Tour Manager, Supplier or UK Duty Office will do their best to solve the problem as soon as reasonably possible to minimise any inconvenience. This will also help us to improve the holiday experience for all our customers. There may be times when our local Agent, Tour Manager, Supplier or our UK Duty Office is unable to solve a particular problem immediately. While appreciating that this may be upsetting for you, Signature by Thomas Cook does expect you to behave in a reasonable manner. Consequently, should any customer act in a threatening or intimidatory manner towards Signature staff or appointed agents, we shall have no hesitation in taking appropriate legal action.
In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start and end of season. If you would like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance.
Some of the destinations in this brochure are still being developed and even in more established resorts there is a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the booking conditions, ‘Circumstances beyond our control’ for more information.
Depending on your luck and location, there may be blackouts. Tolerance and patience are the recommended response.
Please note that areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include for example the sea, beaches, roads and mountains. You are responsible for taking reasonable care for your own safety and the safety of your party. Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times. In India and Sri Lanka local elections are organized normally once a year, on a date announced by the government less than a month before they are to be held. During election days (usually 3 days) the public sale or consumption of alcoholic drinks is prohibited. We will make every effort to inform Signature customers when and if we receive notification from India or Sri Lanka. In Sri Lanka it is common to apply alcohol restrictions during full moon holidays (Pooya days). In this case no alcohol is served from hotel bars nor can be bought from any premises, although it is usually permitted to consume alcohol in your room. Alcohol is not permitted for people under the age of 21. In the Maldives, no alcohol can be imported into the country, however it can be purchased in all tourist resorts. To purchase or consume alcohol in Florida you must be aged 21 years or over. Generally, if you do look under 30 years old you will be asked for ID, so you should always carry photo identification with you that details your date of birth. In Mexico and Barbados, during elections, which run for 3 days, the local Government decides usually the day before, whether alcohol can be served in hotels or not. In Muslim countries, dates of religious feasts and festivals are fixed by local sightings of the moon so we cannot work out when they will be beforehand. Ramadan, which is observed for one month each year, is a period of fasting when the pace of life is slower, public areas are busier and there are certain restrictions. For example, consuming food in public, drinking alcohol and use of restaurants’. Ramadan is expected to run for a month from approximately 9 July 2013. Also the Muslim New Year is different to the Christian one and during this period many shops and restaurants may be closed. Check out the FCO travel advice on www.fco.gov.uk for more information on specific countries and the possible impact of holidays and events. You will also find information on the website of the relevant British Embassy. Chinese New Year is a major celebration throughout Asia so flights and hotels may be extremely busy during this time. Most ethnic Chinese businesses, including shops and restaurants (but not hotels), close totally. The Chinese New Year is 10th February 2013 and 31st January 2014 . If you are concerned about the possible impact of holidays and events or would like to know more, please contact the appropriate tourist board.
Restrictive legislation against smoking is increasingly common in destinations worldwide. You may find that your hotel or areas within your hotel and holiday resort operate enforced smoking restrictions. In Sri Lanka smoking is not permitted in public areas. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk. The majority of Canadian hotels are totally non-smoking.
CONDITIONS IN HOLIDAY RESORTS
If there is a specific problem affecting your accommodation, you should report this to the accommodation staff, and if necessary to our appointed representative/local agent, who will do their best to help sort things out. Insects – ants, mosquitoes and cockroaches for example – are common in hot countries. They are usually harmless, and they do not mean your accommodation is dirty or unhygienic, but obviously the sight of such creatures can be off putting if you are not used to seeing them. If your hotel has an open restaurant, it may attract local birds, some of which might try to share your food though hotels do their best to discourage them. Though frustrating, this is a normal part of local life, and please don’t encourage birds by feeding them.
Noise – Some resorts are within built-up areas or other places where noise is common. Noise may be audible from road traffic or aircraft (if you are near a flight path). Noise is also often caused by birds and local wildlife and by local activity such as speedboats, calls to prayer and customs (for example, festivals and religious celebrations) and is often part of the travel experience.
Many people visit other countries for the wildlife. If you’re lucky enough to see native animals, please do not approach or feed them and stay at a safe distance.
Laws, licensing requirements and age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate.
Due to the number of cruise boats on the Nile, two or more boats may be moored side by side and you may need to walk through other boats to reach the bank. Extra care should be taken when crossing gangplanks as certain areas may be uneven. Nile cruise boats are on several levels and are therefore unsuitable for anyone with walking difficulties. For sightseeing it is advisable to take plenty of bottled water and sensible footwear as the ground can be uneven at many sites, a torch for darker tombs and binoculars will also be useful. At some sites there may be charges for photography or the use of a video camera while flash photography is often prohibited altogether to protect the monuments. Occasionally there may be changes made to your itinerary and excursions depending on local conditions such as the level of the Nile or cruise boat traffic. It may sometimes be necessary to substitute your chosen cruise ship with one of a similar standard of facilities. Please ring the After sales department 0871 230 2395 for more information. Tipping (baksheesh) is an accepted custom in Egypt and while not compulsory, you will be asked to tip for almost every service and the cost can mount up. Expect to budget approximately £40 per person for tipping on a 7 night cruise. Tips onboard our cruise boat can be left at the end of the cruise. Where prices are based on lower deck cabins this means the bottom deck of the boat, which is always above the waterline. All decks above the bottom deck (including reception level) are classed as upper decks.
Some of the atmospheric photography shown in conjunction with particular accommodation and resorts advertised in this brochure (e.g. kids playing on a beach or close-up in a pool) was shot on location and not at the accommodation or resort concerned.
For some suppliers featured in this brochure, including hotels and apartments, for your information we have shown their own website address. The inclusion of such a website address does not indicate any recommendation or approval by Thomas Cook for any service advertised on such a website. Thomas Cook makes no guarantee or promise regarding the accuracy of any information contained on such websites or about the standard and suitability of such services. Except as provided for in our Booking Conditions in connection with services booked by you as part of the holiday package purchased in the UK, we shall not be liable for any loss or damage of whatever nature which may arise as a result of material contained in such websites.
ABTA – THE TRAVEL ASSOCIATION
Thomas Cook Scheduled Tour Operations Ltd are members of ABTA with the membership number V2185. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ, Tel: 0203 117 0500 or look at our website www.abta.com
To ensure we consistently deliver excellent customer service, telephone calls to Thomas Cook’s UK offices are recorded. Calls to 0844 numbers are charged at 5.2p per minute and calls to 0871 numbers are charged at 10.3p per minute (from BT fixed lines, mobile and other providers’ charges may vary).